Additional Services
Art |
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Photograph Merchandise For Store Image
for Bandwear to photograph product and create image for display online
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$12.99 |
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Product Image Creation
for Bandwear to create product image for display online from existing art files
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$6.99 |
Cancellations |
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Order Cancellation Fee
Used when an order is cancelled by customer due to no fault of Bandwear. This recovers lost transaction fees and customer service labor.
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$0.00 |
Customer Service |
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Chargeback Dispute Lost
Banks/credit card companies charge $15 every time a customer disputes a charge and it is resolved in their favor. Bandwear supplies evidence to the contrary, but we don't always win the dispute.
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$20.00 |
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Customer Service Inquiry Fee
Client Customer Service Inquiry Fee (only applicable when inventory is delayed outside Bandwear's control.)
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$3.50 |
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Order Split Ship Fee
When requested by customer or client.
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$3.00 |
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Reship
Used when an order must be reshipped due to no fault of Bandwear.
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$0.00 |
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Unavailable Product Refund
As needed when a product is offered for sale but client later decides to cancel production. (Covers refund processing and lost transaction fees)
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$6.00 |
Drop Ship |
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Drop Ship Handling Fee - 24+ hr notice
$12/box handling fee for client requested shipment processed within 24 hours. (plus $0.50 per unit, max $10)
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$12.00 |
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Drop Ship Handling Fee - 48+ Hour Notice
$6/box handling fee for client requested shipment processed within 48 hours. (plus $0.50 per unit, max $10)
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$6.00 |
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Drop Ship Handling Fee - Same Day Notice
$45/box handling fee for client requested shipment processed the same business day. (plus $0.50 per unit, max $10)
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$45.00 |
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Drop Ship Packaging Fee
Specialized packaging to protect shipment
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$0.00 |
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Manual Order Handling Fee - 24+ hr notice
$12 handling fee per client requested shipment required to leave within 24 hours. (plus $.50 per unit, packaging and shipping costs)
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$12.00 |
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Manual Order Handling Fee - 48+ hr notice
$6 handling fee per client requested shipment expected to leave within 48-72 business hours. (plus $.50 per unit, packaging and shipping costs)
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$6.00 |
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Manual Order Handling Fee - Same Day Shipping
$28 handling fee per client requested shipment required to leave same day. (plus $.50 per unit, packaging and shipping costs)
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$28.00 |
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Manual Order Item Fee
.55 per unit item fee per client requested shipment.
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$0.00 |
Handwork |
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Additional Warehouse Labor
$30/hour for additional warehouse labor
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$30.00 |
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Folding
Per unit for bulk folding of Apparel.
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$0.50 |
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Kitting
Per unit fee for additional labor required prior shipment, such as putting product into its own bag. More complex projects will be custom-quoted.
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$0.25 |
Imports |
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Additional File Import Fee
Additional manual file import for fulfillment
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$75.00 |
Personalization |
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Personalized Order Fee
Special handling of orders personalized to a particular customer
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$4.00 |
Receiving Fees |
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Missing Packing Slip/Unknown Contents
$10 per box received without proper packing slip documentation (up to 5 SKU's)
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$10.00 |
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Multi Sku Unknown Contents
$2.00 per SKU for shipments missing packing slips.
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$2.00 |
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Received Damaged Products
.35 per damaged item to quality control and receive.
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$0.00 |
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Unknown Contents Receiving Fee
$50/hr fee to inbound unknown or disorganized bulk shipments.
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$0.00 |
Returns |
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Return - Label
Used when a return label is generated and sent to the customer to return their package at client's request. (plus applicable postage)
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$3.50 |
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Return - Postage Due
Shipment had an invalid address and was returned with postage due.
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$0.00 |
Rush FulfillmentOnly applicable when product is received less than 6 business days prior to client's intended ship date, such as album or presale release date. |
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Rush Fee - 24 Hour
Per Item Shipment + $40 base charge
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$1.50 |
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Rush Fee - 48 Hours
Per Item Shipment + $30 base charge
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$1.10 |
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Rush Fee - 72 Hour
Per Item Shipment + $20 base charge
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$0.70 |
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Rush Fee - 96 Hour
Per Item Shipment + $10 base charge
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$0.50 |
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Rush Fee - Same Day
Per Item Shipment + 50 base charge
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$1.90 |
Sales Channels |
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Merchbar Sales Fee
15% fee for third party sales on Spotify/YouTube through the Merchbar platform
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$0.00 |
Setup |
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Bundle Product Setup Fee
Online Store Product Setup for each bundle item
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$2.99 |
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Product Setup Fee - 24 hrs notice
Online Store Product Setup for each item when given less than 24 hours notice
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$0.00 |
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Product Setup Fee - 24-72 hrs notice
Online Store Product Setup for each item when given between 24 and 72 hours notice
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$0.00 |
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Product Setup Fee - Over 72 hrs notice
Online Store Product Setup for each item when given at least 72 hours notice
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$4.99 |
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Special Project Setup Fee
Project setup and one initial file import. (Additional imports billed separately)
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$99.00 |
misc |
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Art Charge
Hourly fee for art creation and design services. Minimum of 1/4 hour.
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$96.00 |
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Digital Download Product Setup Fee
Per digital download add-on created (per product)
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$7.99 |
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Print On Demand Product Setup Fee
Per Print on Demand product created
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$9.99 |