Additional Services

Art
Art Charge
Hourly fee for art creation and design services. Minimum of 1/4 hour.
$95.00
Photograph Merchandise For Store Image
for Bandwear to photograph product and create image for display online
$24.99
Product Image Creation - Advanced
for Bandwear to create product image for display online from existing art files that do not meet our art specs
$24.99
Product Image Creation - Simple
for Bandwear to create product image for display online from existing art files
$12.99

Cancellations
Chargeback Dispute Management
for Bandwear to complete all communications for customer chargebacks.
$7.99
Order Cancellation Fee
Used when an order is cancelled by customer due to no fault of Bandwear. This recovers lost transaction fees and customer service labor.
$4.99

Customer Service
3rd Party Address Verification
Client Customer Service Inquiry Fee (only applicable when inventory is delayed outside Bandwear's control.)
$3.99
Chargeback Dispute Lost
Banks/credit card companies charge $15 every time a customer disputes a charge and it is resolved in their favor. Bandwear supplies evidence to the contrary, but we don't always win the dispute.
$15.00
Customer Service Inquiry Fee
Client Customer Service Inquiry Fee (only applicable when inventory is delayed outside Bandwear's control.)
$3.99
Order Split Ship Fee
When requested by customer or client.
$4.50
Reship
Used when an order must be reshipped due to no fault of Bandwear.
$4.99
Unavailable Product Refund
As needed when a product is offered for sale but client later decides to cancel production. (Covers refund processing and lost transaction fees)
$5.99

Drop Ship
Drop Ship Handling Fee - 24+ hr notice
$25/box handling fee for client requested shipment processed within 24 hours. (plus $0.60 per unit, max $12)
$25.00
Drop Ship Handling Fee - 48+ Hour Notice
$6.50/box handling fee for client requested shipment processed within 48 hours. (plus $0.60 per unit, max $12)
$6.50
Drop Ship Handling Fee - Same Day Notice
$75/box handling fee for client requested shipment processed the same business day. (plus $0.60 per unit, max $12)
$75.00
Drop Ship Packaging Fee
Specialized packaging to protect shipment
$0.00
Manual Order Handling Fee - 24+ hr notice
$15 handling fee per client requested shipment required to leave within 24 hours. (plus $.30 per unit, packaging and shipping costs)
$15.00
Manual Order Handling Fee - 48+ hr notice
$6.50 handling fee per client requested shipment expected to leave within 48-72 business hours. (plus $.60 per unit, packaging and shipping costs)
$6.50
Manual Order Handling Fee - Same Day Shipping
$30 handling fee per client requested shipment required to leave same day. (plus $.60 per unit, packaging and shipping costs)
$30.00
Manual Order Item Fee
.60 per unit item fee per client requested shipment.
$0.60

Handwork
Additional Warehouse Labor
$34/hour for additional warehouse labor
$34.00
Board and Bag Assembly
Per Unit to board and bag magazines. price includes materials and labor.
$0.65
Folding
Per unit for bulk folding of Apparel.
$0.60
Kitting
Per unit fee for additional labor required prior shipment, such as putting product into its own bag. More complex projects will be custom-quoted.
$0.25

Imports
Additional File Import Fee
Additional manual file import for fulfillment
$99.00

Personalization
Personalized Order Fee
Special handling of orders personalized to a particular customer
$5.00

Receiving Fees
No Delivery Authorization or Notice of Delivery
$49 per box received without proper delivery notification. Delivery notification must be sent to your client management contact..
$49.00
No Packing Slip
$15 per box received without proper packing slip documentation.
Client must approve identified products before delivery is closed.
Packing slips can be emailed to your client management contact.
$15.00
Per Unit Receiving Fees
This is only charged for Online Store or Special Project deliveries.

Tier 1 Item (stickers, posters) = $0.005/each
Tier 2 Item ((vinyl, cassettes, compact disc) = $0.02/each
Tier 3 Item (magazines, books) = $0.04/each
Tier 4 Item (apparel, shoes, vinyl) = $0.08/each
Tier 5 Item (robes, towels, anything larger than a t-shirt) = $0.12/each
$0.60
Receiving Bulk Pallets - Distribution Only
$10.00/pallet (must be shipped out as a full pallet)
$10.00
Receiving Per Case - Distribution Only
$2.00/pallet (must be shipped out as a full case)
$2.00

Returns
Return - Label
Used when a return label is generated and sent to the customer to return their package at client's request. (plus applicable postage)
$3.75
Return - Postage Due
Shipment had an invalid address and was returned with postage due.
$0.00

Rush Fulfillment

Only applicable when product is received less than 6 business days prior to client's intended ship date, such as album or presale release date.
Rush Fee - 24 Hours
Per Item Shipment + $40 base charge
$1.31
Rush Fee - 48 Hours
Per Item Shipment + $30 base charge
$0.89
Rush Fee - 72 Hours
Per Item Shipment + $20 base charge
$0.47
Rush Fee - 96 Hours
Per Item Shipment + $10 base charge
$0.26
Rush Fee - Same Day
Per Item Shipment + $50 base charge
$1.73

Sales Channels
Bandwear Online Store Channel
Monthly service fee for being visible in our shop.bandwear.com Marketplace
$15.99

Setup
Bundle Product Setup Fee
Online Store Product Setup for each bundle item
$6.99
Digital Download Product Setup Fee
Per digital download add-on created (per product)
$9.99
Online Store Integration Fee
Configuring integrations with Shopify or Bandcamp
$149.00
Print On Demand Product Setup Fee
Per Print on Demand product created
$14.99
Product Setup Fee - 24 hrs notice
Setup fee for products that must be active in online store in 24 hours from notice.
$99.00
Product Setup Fee - 24-72 hrs notice
Setup fee for products that must be active in online store with in 72 hours from notice.
$49.00
Product Setup Fee - Over 72 hrs notice
Online Store Product Setup for each item when given at least 72 hours notice
$9.99
Special Project Setup Fee
Project setup and one initial file import. (Additional imports billed separately)
$99.00